We hope you love your purchase(s). However, we know that sometimes things aren’t quite right so you may return your online order for a full refund within 14 calendar days of its receipt. Items returned for a refund must be returned unworn and in a re-saleable condition. We are not responsible for return postage so please attach the correct postage to your parcel. Please use a secure and tracked delivery service (if using Royal Mail, make sure you are given a reference code with which to track the parcel) as White Coco cannot accept liability for any items not received.
Please send your return(s) to: White Coco, 227-229 King’s Road, London SW3 5EJ
Please remember to include your Returns Form sent to you with your order & complete your name, order number and details of the items being returned.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If it is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or Paypal account, within a few days.
If returns are received after the 14 day period but within 21 days (and the above conditions are met) a credit note will be issued for the amount of the items returned. This credit note will have an expiry date of two months after its issue date. Please can we politely ask that items are not returned to us after this 21 day rule as we cannot issue any credit or return the items to you.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
We encourage our lovely customers to try items of clothing in store to reduce the likelihood of them not being suitable. However, we appreciate that sometimes time is of the essence or it’s so chilly you can’t bear the thought of removing your clothes!
Items purchased in store can therefore be returned for a full refund if returned within 7 calendar days of purchase. Items must be unworn, with labelling still intact and be in a saleable condition. Customers returning purchases after this timescale but within 21 days, will be issued a credit note for the value of the returned items, which will have an expiry date of one month.